D.C. Trading Co. (“Company”, “we”, “our”, “us”) operates the website www.meraindiafoods.com (“Website”). We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.

 

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our Website.

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  1. INFORMATION WE COLLECT

We collect the following categories of information:

A. Personal Information You Provide

When you:
• Create an account
• Place an order
• Contact customer support
• Subscribe to updates

We may collect:
• Full name
• Mobile number
• Email address
• Billing and shipping address
• GST details (if applicable)
• Payment information (processed securely via third-party Razorpay payment gateways)

B. Automatically Collected Information

When you visit our Website, we may collect:
• IP address
• Browser type and device information
• Pages visited
• Time spent on the Website
• Referral sources

This helps us improve website performance and user experience.

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  1. HOW WE USE YOUR INFORMATION

We use your information to:
• Process and deliver your orders
• Communicate order confirmations and shipping updates
• Provide customer support
• Send transactional messages via SMS, WhatsApp, Email, or RCS
• Improve our products and website performance
• Prevent fraud and unauthorised transactions
• Comply with legal and regulatory obligations

We do not sell your personal data.

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  1. PAYMENT SECURITY

All online payments are processed through secure and PCI-DSS compliant payment gateways. We do not store your debit/credit card details on our servers.

Our Website uses SSL encryption to protect data transmission.

However, no system is 100% secure, and while we take strong precautions, we cannot guarantee absolute security.

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  1. COOKIES POLICY

We use cookies to:
• Remember items in your cart
• Recognize returning customers
• Analyze website traffic
• Improve user experience

You can disable cookies through your browser settings, but some website features may not function properly.

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  1. SHARING OF INFORMATION

We may share your information only with:
• Payment gateway providers
• Logistics and courier partners
• IT service providers
• Government or legal authorities when required by law

All service providers are required to protect your information and use it only for service-related purposes.

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  1. MARKETING COMMUNICATIONS

We may send promotional offers related to our products via:
• Email
• SMS
• WhatsApp

You may opt-out at any time by:
• Clicking the unsubscribe link
• Replying STOP to SMS
• Contacting customer support

Transactional messages (order confirmations, invoices, delivery updates) will still be sent even if you opt-out of marketing messages.

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  1. DATA RETENTION

We retain your information:
• As long as your account remains active
• As required for tax, GST, and accounting compliance
• For resolving disputes and enforcing agreements

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  1. CHILDREN’S PRIVACY

Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

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  1. YOUR RIGHTS

Under applicable Indian laws, you may request to:
• Access your personal data
• Correct inaccurate information
• Delete your personal data (subject to legal obligations)
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

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  1. THIRD-PARTY LINKS

Our Website may contain links to external websites. We are not responsible for their privacy practices.

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  1. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

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  1. CONTACT INFORMATION

D. C. Trading Co.
F – 35 Kamla Nagar, Agra (Uttar Pradesh), India
Email: grievance@meraindiafoods.com
Phone: 0562-6528759, +91 86793 21161